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Confirm Travel ... Check My Reservation

What Did You Book?

(1) Airline Reservation - Coach/Economy - Read this whole page of instructions.
(2) Airline Reservation - Business/First - Same as above, but first read this.
(3) Hotel Reservation - Visit our Hotel Support Information page.
(4) Air & Hotel Package (or more) - If you booked multiple products together
        as one package, then visit our Packages Support Information page.
(5) Car Rental - Visit our Rental Car Support Information page.

Airfare Confirmation:

This Page - You will depend on this page exclusively to check on confirmation of the flights, watch tickets being issued, seating, airline schedule changes, etc. You can always reach this page from the footer of our home page. As noted in the Terms previously, fares are not guaranteed until correctly ticketed (a rule for all travel web sites). Most ticketing is under three hours; "bargain fares" take up to 72 hours.

First Email - We automatically email you a copy of your reservation within 30 minutes of your making a reservation as a test to see if you can receive emails from us. It also can be used as a receipt later. If you do not receive the email quickly, then one of the following is true: (1) email was blocked on your end (check your junk mail folder), (2) you misspelled your email address, or (3) your mailbox is too full. If you are not receiving our emails, please check these possibilities before you contact us. Email is how we notify you that your tickets are issued, or that there is an issue (such as credit card failure), or that a flight schedule change has been done by the airline.

Shipping of Tickets - For rare instances a paper ticket may be required for your trip, such as when (1) there is an itinerary involving mixtures of small international airlines, or (2) there is an infant under age 24 months on an international flight. We only ship to U.S./Canada addresses (and no PO Boxes or APO). So, if this is an issue or you need to change your shipping address, please email us..

Charges - For many fares, your total price may be split into two or more charges. Sometimes there is a separate charge by an airline for each passenger. You may also see charges split into a part called "airfare balance," "service fee," "agent fee," or similar. You should recall that service fees were included the very first time we showed you a fare. Assuming you do not have a shipping charge (see above), your total charges always will be what you saw clearly on your checkout page. If somehow you see incorrect or double charges, please email us. Usually a double-charge means is your bank gave us two approvals for the same ticket and you will see one disappear in a few days (your bank decides when).

Check My Reservation

1: Locate Your Reference Code - This is a six-digit code made of letters and possibly numbers that appeared on your confirmation screen and in the test email mentioned above. If you cannot find your reference code, Click Here. NOTE: 85% of the time, this code is not the same as the code the airline recognizes. It is a GDS code (designed for travel agencies). You also might not be able to use this code on the airline's web site, since you did not book on their web site.

2: Second Email - A second email will come to you after your tickets are issued. Remember that fares are not guaranteed until tickets are issued and fare validity double-checked. Alternately, if we have a problem issuing your tickets, you will be sent an email about that and often a phone call as well. What if I do not receive the 2nd email? Click to show/hide info

3: View Reservation - To find the lowest fare we search 2 separate "GDS" systems - Amadeus and Sabre. Which GDS your reservations is booked in determines which web site you need to visit to view your reservation. If your code is all letters (no numbers) and begins with a letter between A and W, you have a Sabre code. Otherwise, you have an Amadeus code. Each GDS has a different web site for you to visit to view your reservation, as follows:

Checkmytrip.Com: Amadeus bookings, log-in at "NEW TRIP" at top of their page
Virtuallythere.Com: Use this site for Sabre reference codes, use password "travel"

If your code is not recognized: Click to show/hide info

Print Reservation: At checkmytrip, click on a passenger's name to see their ticket information (if ticket has now been issued). At virtuallythere, find the link for "view eTicket receipt". Then click "Print eTicket." All airlines periodically change their flight scheduling so you may have to reprint again on a later date. Always reconfirm your flights with the airline directly at least 24 hours prior to departure. You might also consider using their online check-in options soon thereafter.

IMPORTANT NOTICE: Please review flight dates, times, email address, passenger name(s), and misspellings. Last names may be shortened due to the airline requiring less than 16 letters (this is okay). For international travel, the name of each passenger must match a passport. However, middle names are not required. For domestic flights, the names must match a government-issued photo ID. For business class fares make sure this is mentioned next to the long-distance flight segments (notify us immediately if the airline has given you the wrong class).

4: Make Sure Flights Confirmed Well - Checkmytrip.com (or virtuallythere.com) will show you each flight. Make sure each flight says "confirmed." If it does not: Click to show/hide info

Amadeus reservation at Checkmytrip.com - If you have electronic tickets, you can click on a passenger's name and the e-ticket information will appear if tickets have been issued.

Sabre reservation at Virtuallythere.com - Look to see if there are notes at the top or bottom of the reservation that mention "paper tickets." Click to show/hide info

United 747 plane

5: Check Extra Information

Minors Traveling Alone: Click to show/hide info

Special Meals: Click to show/hide info

Special Needs/Disabilities: Click to show/hide info

Pets: Click to show/hide info

Frequent Flyer Credits: Click to show/hide info

United 747 plane

Seat Assignments: Seating will show in your reservation only if the tickets have been issued. Otherwise seat assignments will be blank or say "check-in required."

We always attempt to assign seats according to the preferences you gave when purchasing the tickets and always attempt to seat all passengers in the same row or as close together as possible. If you do not like your seating, you may first try contacting the airline directly using our Airline Contact page. NOTE: The airlines use a different reference code than we do in most cases, so have them look you up by your name. The airline's "own" code usually appears within your checkmytrip details (however, some airlines prefer our code).

Bulk-head / exit-row seating: Airlines only assign this seating during check-in. Request it at that time. Some charge extra for this amenity

6. International Travel & Foreign Entry - Passports are required for nearly all international travel. An airline also may not allow you to board a plane if you require a travel visa or other foreign entry requirements satisfied for that country. A "transit visa" may be required if you are landing and taking off again in a country, even though you are not leaving the airport. Please visit our international travellers page for more information. If you have an issue, notify us immediately since airlines gives us very little time to cancel a ticket once it's been issued.

7. Flight Changes - As the airlines make flight schedule changes at their discretion, and some changes are last minute, it is strongly advised that you contact the airlines 24 hours prior to departure to re-confirm your flights. For a list of airline phone numbers, please use our Airline Contact Page. Note: The airlines use a different reference code than we do in most cases, so have them look you up by your name. If the airline has made an inconvenient change, you may call them to ask if they might further alter your itinerary in a more convenient way.

If the airline messages us about a change, we will make an attempt to forward a new copy of your itinerary. If you do not receive it, it means either the airline did not notify us (even though they may disagree), or the airline tried to notify us but the system connecting to us was offline, or your email server did not accept our email (or you typed your email address incorrectly at one time). In any case, this just means again that it is your responsibility to reconfirm your flights with the airline prior to each departure.





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