Confirm Travel ... Check My Reservation
What Did You Book?
This Page - When you click our Purchase button to reserve your flights, a "Thank You" screen appears and directs you to this important page. You will depend on this page exclusively to check on confirmation of the flights, watch tickets being issued, seating, airline schedule changes, etc. As noted in the Terms previously, fares are not guaranteed until correctly ticketed (a rule for all travel web sites). Most ticketing is under three hours; "bargain fares" take up to 72 hours.
First Email - We automatically email you a copy of your reservation within 30 minutes of your making a reservation. The email is a test to see if you can receive emails from us. It also can be used as a receipt later. If you do not receive the email quickly, then automatically one of the following is true: (1) email was blocked on your end (AOL & Earthlink are the worst), (2) you misspelled your email address, or (3) your mailbox is too full. If you are not receiving our emails, please check if your mailbox is too full and please email us, since email is how we notify you that your tickets are issued, or that there is an issue (such as credit card failure), or that a flight schedule change has been done by the airline.
Shipping of Tickets - For rare instances a paper ticket may be required for your trip, such as when (1) there is an itinerary involving mixtures of small international airlines, or (2) there is an infant under age 24 months on an international flight. We only ship to U.S./Canada addresses (and no PO Boxes or APO). So, if this may create a shipping issue or you need to change your shipping address, please email us immediately. For more shipping questions, click here.
Charges - For many fares, your total price may be split into two or more charges. Sometimes there is a separate charge by an airline for each passenger. You may also see charges split into a part called "airfare balance," "service fee," "agent fee," or similar. You should recall that service fees were included the very first time we showed you a fare. Assuming you do not have a shipping charge (see above), your total charges always will be what you saw clearly on your checkout page. If somehow you see incorrect or double charges, please email us. Usually a double-charge means is your bank gave us two approvals for the same ticket and you will see one disappear in a few days (your bank decides when).Check My Reservation
1: Locate Your Reference Code - This is a six-digit code made of letters and possibly numbers that appeared on your confirmation screen and in the test email mentioned above. If you cannot find your reference code,
2: Second Email - A second email will come to you after your tickets are issued. Remember that fares are not guaranteed until tickets are issued and fare validity double-checked. Alternately, if we have a problem issuing your tickets, you will be sent an email about that and for most issues you will receive a phone call as well. What if you do not receive an email? Do not assume that your tickets are issued or unissued. It may be that for some reason you just are not receiving some of all of our emails. If you have not received the second email within 24 hours or are concerned due to having a very last minute flight, definitely please contact us. In further instructions below, you can see that it is generally possible to find if e-tickets have been issued while you are looking up your reservation during step 4 below
3: View Reservation - To find the lowest fare we search 2 separate "GDS" systems - Amadeus and Sabre. Which GDS your reservations is booked in determines which web site you need to visit to view your reservation. If your code is all letters (no numbers) and begins with a letter between A and W, you have a Sabre code. Otherwise, you have an Amadeus code. Each GDS has a different web site for you to visit to view your reservation, as follows:
If your code is not recognized, you may be reading it incorrectly, since letters Z, S, O, I, and L can look like numbers 2, 5, 0, and 1. You are also asked for your last name. If you have a double last name, you should remove hyphens (possibly spaces too). If you still have trouble, please contact us.
Print Reservation: At checkmytrip or virtuallythere, find the option to print (or save as a file). All airlines periodically change their flight scheduling so you may have to reprint again on a later date. Always reconfirm your flights with the airline directly at least 24 hours prior to departure. You might also consider using their online check-in options soon thereafter.
IMPORTANT NOTICE: Please review flight dates, times, email address, passenger name(s), and misspellings. Last names may be shortened due to the airline requiring less than 16 letters (this is okay). For international travel, the name of each passenger must match a passport. However, middle names are not required. For domestic flights, the names must match a government-issued photo ID. For business class fares make sure this is mentioned next to the long-distance flight segments (notify us immediately if the airline has given you the wrong class).
4: Make Sure Flights Confirmed Well - Checkmytrip.com (or virtuallythere.com) will show you each flight. Make sure each flight says "confirmed." If a segment says "waitlist" or "unable to confirm," we will always try to contact you. However, please contact us immediately regardless. Sometimes we can confirm your seats manually. Otherwise, we will ask which of the following you prefer: (1) Wait for the waitlist to "clear" over a few days, (2) Alter the flights, (3) Cancel free of charge. When an airline waitlists or fails to confirm, it is not something we or any other web site could have prevented. Such failures are a behavior by the airlines that was once considered "acceptable" in the days before the Internet. If you see this, please contact us immediately.
Amadeus reservation at Checkmytrip.com - If you have electronic tickets, you can click on a passenger's name and the e-ticket information will appear if tickets have been issued. At the bottom of the trip display there is a section called "General Remarks" which contains messages from our support department to you. If tickets are electronic, look for options to print the itinerary or you may print your original booking confirmation screen or the ticketing email (the second email) that we sent you.
Sabre reservation at Virtuallythere.com - Look to see if there are notes at the top or bottom of the reservation that mention "paper tickets." If so, then paper tickets have been issued (see "Shipping of Tickets" section above). If you see no paper ticket information at virtuallythere, then find and click the "View eTicket Receipt" link. If an e-ticket has been issued, you can print the screen of information. However, if you instead see a message "You currently do not have a valid eTicket Receipt" then it means either the ticket is not issued yet or a paper ticket has been issued. You may email us to find out more.
5: Check Extra Information
Minors Alone: Before booking airfare, hopefully you checked any airlines involved regarding their rules for minors traveling alone. Each airline sets its own rules. If you have booked in error, please contact us immediately. For airline web sites, click here.
Special Meals: Always reconfirm these with the airline a minimum of 48 hours prior to departure. We input your preferences, but many flights have no meals, so please
Special Needs/Disabilities: Arrangements for wheelchairs, special escorting, and other health matters can only be handled by contacting the airline.
Pets: Arrangements for pets can only be handled by contacting the airline. Be advised some airlines have rules regarding the size of pet that can be brought as a carry-on and weather restrictions for pets in cargo.
Frequent Flyer Credits: Not all flights you book may qualify for the plan you have. Code-sharing, wholesale rate conditions, and other restrictions may apply. We do not know the rules of your plan, but we do enter any information you provided. A few airlines may have trouble acknowledging this information, so please reconfirm your frequent flyer status during check-in at the airport and save your ticket information as proof that you deserve credit.
Seat Assignments: Seating will show in your reservation only if the tickets have been issued. Otherwise seat assignments will be blank or say "check-in required." For Amadeus reservations (at checkmytrip.com) in particular, you will have to click a link below the list of flights and above "Miscellaneous" that says "view details click to see additional information..."
We always attempt to assign seats according to the preferences you gave when purchasing the tickets and always attempt to seat all passengers in the same row or as close together as possible. If you do not like your seating, you may first try contacting the airline directly using our Airline Contact page. NOTE: The airlines use a different reference code than we do in most cases, so have them look you up by your name. The airline's "own" code usually appears within your checkmytrip details (however, some airlines prefer our code).
Bulk-head / exit-row seating: Airlines only assign this seating during check-in. Request it at that time. Some charge extra for this amenity
6. International Travel & Foreign Entry - Passports are required for nearly all international travel. An airline also may not allow you to board a plane if you require a travel visa or other foreign entry requirements satisfied for that country. A "transit visa" may be required if you are landing and taking off again in a country, even though you are not leaving the airport. Please visit our international travellers page for more information. If you have an issue, notify us immediately since airlines gives us very little time to cancel a ticket once it's been issued.
7. Flight Changes - As the airlines make flight schedule changes at their discretion, and some changes are last minute, it is strongly advised that you contact the airlines 24 hours prior to departure to re-confirm your flights. For a list of airline phone numbers, please use our Airline Contact Page. Note: The airlines use a different reference code than we do in most cases, so have them look you up by your name. If the airline has made an inconvenient change, you may call them to ask if they might further alter your itinerary in a more convenient way.
If the airline messages us about a change, we will make an attempt to forward a new copy of your itinerary. If you do not receive it, it means either the airline did not notify us (even though they may disagree), or the airline tried to notify us but the system connecting to us was offline, or your email server did not accept our email (or you typed your email address incorrectly at one time). In any case, this means it is your responsibility to reconfirm your flights with the airline prior to each departure.
Message from our advertisers: Check on discount tickets and airfare for flights and pick up international tickets and air flights.